The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL® is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL® is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

DDLS is an accredited ITIL® training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL® trainers have Managers Level ITIL® Certification in addition to real-world ITIL® implementation & ITIL® consulting experience. We help you prepare not only for your ITIL® Certification exams, but also implementing ITIL® successfully within your organisation. We go beyond the service management essentials and look at your ITIL® needs in a holistic manner.

World's best practice in IT Service Management captured in ITIL® strengthened with the richness of our trainers' experience in this area ensures your ITIL® education with us is relevant and practical.

Note: New photo ID rules for sitting an ITIL® exam. Please see our testing page for more information.